HRAP Troubleshooting
LiveLast updated: 2026-07-10
Use this page to resolve common HRAP issues before escalating.
Access issues
| Problem | Likely cause | Fix |
|---|---|---|
| Suite page not visible | Role lacks the required permission action | Ask an administrator to review the permission preset |
| Suite mobile locked | User is not allowed to use the Suite mobile executive surface | Use desktop Suite or Lite |
| Lite desktop page redirects | The workflow is mobile-only | Use Lite on mobile |
| Edu role opens wrong dashboard | User is attached to the wrong school role | Ask the school administrator to review role assignment |
Learning issues
| Problem | What to check |
|---|---|
| Assigned course missing | Confirm course is published and assigned to the learner or company |
| Marketplace empty | Organization may limit marketplace access |
| Exam unavailable | Required lessons may not be complete or the exam may not be created |
| Certificate missing | Confirm course completion, passing score, certificate enabled state, and certificate issue status |
Organization issues
- Missing employee data usually starts with incomplete department, position, or employee setup.
- Payroll records should not be trusted until salary structures and employee records are reviewed.
- Reports will reflect incomplete source data if departments, clients, or dates are inconsistent.
When to escalate
Escalate to the product owner or support contact when access is correct but a page still fails, certificate verification does not match the issued certificate, or a billing or access state blocks a paid workspace.