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Billing

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Last updated: 2026-10-10

Plans for Cizonet products are billed through your Cizonet Account at account.cizonet.com. Payments are processed by Paystack. You manage every subscription from one place rather than inside each product.

How billing works

  • A plan belongs to a business, identified by its company code, not to an individual user.
  • The business owner (or an administrator the owner allows) manages plans and payment methods.
  • Each product may offer its own plans. All of them are paid for through Cizonet Account.
  • Paystack handles the card or bank payment. Cizonet does not store full card details.

Upgrade or choose a plan

  1. Sign in at account.cizonet.com.
  2. Open the business you want to bill.
  3. Choose the product and the plan.
  4. Complete payment through Paystack.
  5. Return to the product. New features are unlocked for that business once payment is confirmed.

If a feature is still missing after payment, confirm you have the correct business open and that your role allows it.

Renewals

Subscriptions renew at the end of each billing period. Keep the payment method current so a failed renewal does not interrupt the team. If a renewal fails, Cizonet Account shows the status and lets you retry.

Cancel a plan

  1. Open the business in account.cizonet.com.
  2. Open the subscription and choose Cancel.
  3. The plan stays active until the end of the period you have already paid for, then moves to the free or basic level for that product.

Cancelling does not delete your business data. It limits which features are available.

Refunds

Refunds follow the Cizonet Refund Policy. Read it before requesting a refund, then email contact@cizonet.com with the business name, company code, product, and payment reference from Paystack.

Receipts and references

Paystack emails a receipt for every payment. Keep the reference number; support and refund requests are faster with it.

Common questions

Who can see billing? The business owner, and administrators the owner permits. Staff do not see billing.

Can I pay for one product only? Yes. Plans are per product. A business can be on a paid plan for one product and a free level for another.

Our payment failed. Check the card or bank details in Cizonet Account and retry. If it keeps failing, contact Support with the Paystack reference.