Get Support
LiveLast updated: 2026-10-10
Start with this help centre. If you still need a person, there are two ways to reach Cizonet support. Both reach the same internal support desk, where requests are tracked until they are resolved.
1. Use the Help link inside the product
Every Cizonet product has a Help or Support link in its menu. Use it when you are signed in: it already knows which product and business you are in, so your request arrives with the right context and is tracked as a ticket.
2. Email contact@cizonet.com
Email contact@cizonet.com when you cannot sign in, do not yet have an account, or are asking about billing, refunds, or a partnership.
What to include
Including these details lets support act on the first reply instead of asking for them.
| Include | Why it helps |
|---|---|
| Product (for example HRAP Lite, KudiPod, ChopView) | Routes the request to the right team |
| Company code (CMP-XXXXXX) | Identifies your business across every product |
| The email address on your Cizonet Account | Lets support find your account quickly |
| What you were trying to do and what happened instead | Describes the problem precisely |
| Screenshots or a short screen recording | Shows the exact screen and any error text |
| Device and browser (phone or desktop, browser name) | Reproduces device-specific issues |
| Date and time the problem occurred | Helps locate logs |
| For billing: the Paystack payment reference | Confirms the payment in question |
Cizonet support will never ask for your password. If you suspect your account is compromised, reset the password from the sign-in screen first, then contact support.
Before you contact support
- Check the product's FAQ and troubleshooting pages: HRAP, KudiPod, Praxis, ChopView.
- Sign-in problems: read Sign In.
- Missing features: ask your business owner to check your role and plan. See Company Code and Billing.
- Wrong business open: switch business from the account menu.
Policies
For company information, visit cizonet.com.